Billing & Insurance

Let us assist you.

Your procedure is over, your stay with us has ended, but now you may have additional paperwork to fill out. We can help. From forms and financial questions to working with Medicare or your insurance provider, DeKalb Regional Medical Center is as passionate about assisting patients with what happens after a medical procedure or emergency as with the care that occurs during it. Use the information in this section to help the billing and payment process go smoothly.

What is the billing process?

We’ll bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and after their portion is paid the account is not taken care of, we’ll look to you for final settlement of your bill.

Please remeber that your hospital bill does not include fees for the professional services of your physican, surgeon, anesthesiologist, radiologist, pathologist, consulting physicians and emergency room physicians. You will receive separate billings for services provided by physicians and specialists.

Otherwise, we accept:

  • Cash
  • Check
  • Money Order
  • VISA
  • MasterCard
  • American Express
  • Discover

If you can’t pay your bill, we may be able to help.  You may be eligible for financial assistance programs.


If you have questions about your bill, please be sure to have your patient number and date of the hospital visit handy and call:

For services since April 1, 2024

Phone number – 256-281-8511
Monday – Friday
8 AM – 5 PM Central
Pay bill online

For services on or before March 31, 2024

Call Toll-Free – 833-255-8865
Monday – Friday
8 AM – 5 PM Central
Pay bill online

If you have insurance:

DeKalb Regional Medical Center accepts most of the major insurance plans and managed care programs, including:

  • Acordia National
  • Aetna
  • All Kids
  • Beechstreet
  • Black Lung
  • Blue Cross Blue Shield
  • Boilermakers
  • CCN
  • Central States
  • Champus
  • Cigna
  • Continental Life
  • Coresource
  • First Health
  • GEHA
  • General American
  • Great West
  • Health Choice
  • Health Springs
  • Humana
  • Mediaid
  • Medicare Mutal of Omaha
  • Principle Group
  • Starbridge
  • Tricare
  • Tristate
  • United Healthcare
  • Viva

Contact our Business Office at 256-997-2137 if you have questions or don’t see your provider listed.

If you don’t have insurance:

No one will be denied necessary medical care due to lack of insurance or inability to pay. However, if you are uninsured you may be asked to pay a deposit when you’re admitted or when you register for an outpatient procedure.

If you cannot afford the cost of care, we will make every effort to assist you in identifying and applying for any federal, state, or local programs that may be available to you. We can also help you determine if you are eligible for Cobra benefits under any previous plan. In the event you are not eligible for these programs, you may be eligible for the hospital’s financial assistance program or free services.


Contact one of our financial counselors